In particular, connect it to the charger so its charging and then try restarting it multiple times. Reset is the final step to fixing a non-performing Fitbit Charge 3. Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button. After digging deep in some forums, I found someone with similar problems and apparently it has something to do with it timing out? Help! Save my name, email, and website in this browser for the next time I comment. In the EU, the standard Fitbit warranty is 2 years if you currently reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA. Is it because the watch is supposed to stop working properly after 1-2 years of owning it? How hard can it be? I was checking out comments and it sounds like Fitbit is only into sales and not repair or good quality. There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. Nothing works. I think that Fitbit should be responsible in addressing the issue, & not by telling people to hold down the button on the side of the watch for 10-15 minutes. Hope your fix will work for me. Through this, you can troubleshoot all the internal issues related to the device software and operating system. 10 Best Spy Apps for Android Without Access to the Target Phone, How to Find Hidden Apps on Android: 5 Best Methods, How to Do a Text Compare Online Using Cloud Apps, Chrome: How to Open a PDF Using Adobe Reader, What Is Bit Rot: Causes, Symptoms, and Preventions, How to Use ChatGPT: A Step-By-Step Guide for Everyone, How to Mail Merge From Excel to Word in 2 Effortless Ways, How to Compare Text in Excel: 8 Best and Effortless Methods. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. Fitbit app not showing readiness scores or score isnt correct? For some reason the setup didnt complete last night but it did today. Dry it thoroughly and try again. Without actually seeing your Charge 2, its hard to diagnose what is wrong. I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. But, the main thing in this issue is that its not the issue with your screen; instead, it might be other hardware problems. Money wasted on my part. Select Cache or directly press on the Clear Cache Data. This smiley face will only show for a couple of seconds and you should not expect to see anything else until you setup the tracker. anyone else experience this problem? To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+)to turn off its water lock. I have tried to get the screen on to no luck I like my watch. Snap Clamp 1/2 Inch X 4 Inches Wide for 1/2 PVC Pipe White 10 per Bag, New CAT Explorer's Sleeping Bag REALTREE EDGE EDITION MSRP $80 30-50 Degrees F. Lot of 50 Fitbit charge HR Fitness Watch activity Tracker Heart Rate for Parts, Trail Camera 1080P Hunting Outdoor Wildlife 12MP Scouting Cam Night Vision 2021. Is your Fitbit Charge 4 not working? Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. Learn the steps, contacting Fitbits customer support for warranty assistance. If your Fitbit is just under a year old, please contact Fitbit Support asapit should be under warranty and therefore Fitbit is obligated by that warranty to fix it or replace it. Say hello to one of the world's leading apps for health and fitness. I purchased a new HP laptop 7/1/2022 and it's won't turn on. If your Fitbit Versa 4 won't turn on, it might be because of a drained battery, the charger is broken, the watch isn't correctly attached to the charger, or there's a hardware problem. Sorry for the confusion! The charger covers the side button, Screen gone black and not working. I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! 2nd one thats screen was kissed by the blackout death. To turn the One back on, press and hold any button for a few seconds. On 1 January 2022 only the time display worked. Does anyone have a fix for this yet? Are you manually entering your numbers or using the OneTouch Reveal? Thank you so much. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. Wait for the smiley face icon to appear on the screen. Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Apple Watch, here I come. Not to mention customer service sucked! Sense and Versa 3swipe right from the clock face. Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running. I feel robbed. Fitbit's wearables work with a variety of devices including those running Android and iOS, but there are times when a Fitbit might fail to sync with a connected device.For any users that are currently experiencing a syncing issue like this, there are some fixes that might help to solve the problem. Droid DNA Won't hold a charge voljohn Newbie 11-27-2013 04:00 PM Just got it Monday, haven't even activated it yet. I contacted them and was sent a prepaid label to send back. And then install it. For a better reading, put on the tracker for continuous three days. My fitbit Charge 3 is not pairing with my iphone. This is my third charge 3 that has had a black screen just over a year old and my wife has had two with the same problem. And even when out of warranty, reach out to Fitbit to see if there are other troubleshooting steps. Charge 4 has a small hole for the altimeter. We recommend you use a timer, like on your phone, to ensure a complete 15 seconds pass, After 15 seconds elapse, remove your finger from the button and remove the Fitbit from its charger. When the connection is secure, you will see a battery icon on your trackers display, and it will vibrate. Learn how your comment data is processed. I received my fitbit versa2 as a Christmas gift 8 months ago and my screen went black and will not turn on. Some Fitbit devices have small holes for sensors such as the microphone or altimeter. As you know, junk files always slow down the performance of any device. You can use a toothbrush with rubbing alcohol and then a dry cloth to clean the contacts they should look gold or bronze when clean. If you use the device daily, then the battery will last longer. I have tried the restart and reset to no avail. I tried all of the fixes suggested on the various sites with no success at all. Here are some easy troubleshooting steps to try on your Fitbit device. Hey guys, thanks for your participation in the Forums. Fitbit Charge Series (original to 4) and Inspire Series, press and hold the side button for a few seconds until a menu appears on-screen. The battery life depends on usage. If these troubleshooting steps don't work, there may be a hardware problem with your Fitbit. Contact Fitbit Customer Support; A Note on the Fitbit Warranty Policy; Fitbit Versa 2 Won't Turn On: Final Thoughts You can't replace the battery without voiding the warranty, and you'll also need some expertise in servicing electronics. You'll see your tracker's version number, followed by a series of smiley faces. If your battery stopped charging, try the solutions below. Als Hi Vicky, this happened to me too. TikTok Launches Robust New Parental Controls to Limit Screen Time for Kids, Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. 1. Back on the harger. 4. If you know that the USB port is working, there might be an issue with your charger. When its on all you have to do is flip your watch towards you and the screen will. Can I extend my Fitbit device's battery life? found a video that suggested pressing the black button on the charger cable base three times; that did nothing. Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices. 2 months is absurd! Ace and Alta series Tried pressing the side indent (I'm guessing that's the "button") for 2 seconds then 20 seconds, Disconnected charger and reconnected. If your Fitbit shows error code 001, try a normal restart if possible. Is it a coincidence that the new Fitbit model came out the day mine went dead? What to do if your Fitbit wont charge. Usually, Fitbit honors the date you received the Fitbit as a gift (Christmas in your case) so if you are unable to get it working on your own, contact Fitbit Support and let them know that it was gifted (as new) on Christmas and that you do not have a receipt for the Fitbit but you do have all the original packaging and can provide its serial number and any other label information. Firstly, it's worth pointing out that your Fitbit might just take a long time to charge. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. It was only needing charge every 3-4 days. Remove any case or screen protector. #samsunggalaxys3woes badupdate And the screen is black it still works with my IPhone. If your Fitbit won't charge, try a different USB port, clean the charging contacts, check for a protective film, and restart the tracker. I bought a versa 2(?) Learn the steps. Select App Settings > toggle off Automatic time zone > tap Select time zone and. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. It is just under a year old. Clip the other end of the charging cable to the port on the back of the tracker. ': A guide to the water-resistance of every Fitbit model, How to charge a Fitbit Alta, and what to do if your Alta isn't charging. Now there is nothing that displays but the smiley face when I reboot it. To restart your Versa, press and hold the side button for 10 seconds or more until you see the Fitbit logo on the screen, then release it. I followed the instructions but it didnt help. 0 Votes Reply 1 BEST ANSWER Rich_Laue What to do if your Fitbit wont charge. I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual. Since it broke in Nov. 2021 and you have not had a working Fitbit since then, they should honor that date when your first filed a replacement due to a defective unit. Some Fitbits include a water lock mode, which disables the screen and button(s) from responding to touches and swipes. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second. In the quick settings screen, tap the screen wake icon to adjust the setting. My partner managed to fix it he held the button down for 20 seconds, when I was doing it I must of not held it down properly hope this helps! This article teaches how to restart your exact Fitbit by the model:Need to restart or reset your Fitbit device? Must activate membership within 60 days of device activation (requires valid payment). Brother P Touch Label Maker Troubleshooting, Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. Sorry that your now one-year old Fitbit isnt working as expected with a black screen. A factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. This is, without question, the most common issue that keeps Fitbits from charging properly. I can still get information from my cell phone. I found a solution though deep in some other forum. The unit shows like for you only happy smile after 10 sec, the is fitbit logo with txt www.fitbit.com/setup shown. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. "V30"). When you set Screen Wake to Manual (Button), press the button to turn on the screen. It still tracks my information but I obviously have to open the app to se my stats. It could be the screen not working or turning the black screen. And - nothing on the Fitbit. Was this information helpful? - last edited on Release the buttons. But my bigger concern is the big red exvlamation mark. Its better to charge your Fitbit via a wall outlet than your computers USB ports due to some limitations on your computer ports power. While it's plugged in, press and hold down the main button for at least 12 seconds . This code applies 50% off the read more Rafi Only follow the factory reset steps at the direction of Fitbit Customer Support. Was my post helpful? There *is* a way, I just can;t remember it. Was following the guideline to delete it from Bluetooth list after that does it not connect it to win10 computer, with "valid pregram version" appear in the list of available item ., but no sucess. Hi guys, I had the same problem, tried everything you mentionned unsuccessfully until my wife noticed that the strap attachment was dirty and cleaned it ! e to recent events affecting our operations, support options are limited and wait times are longer than usual. Note: Requires use of Fitbit app with compatible iPhone or Android . Absolutely the last Fitbit product for me! Try each troubleshooting step in the order presented here for the best chances of fixing your Fitbit quickly. Thanks Tamara. Hold the button on your tracker for 12 seconds. And you can see a battery icon on your screen. Fitbit charge Fitbit charge 4 was monitoring my sleep time , deep and REM time and restful vs Awake time etc, read more Expert Order a fitbit 4 replacement since the band broke on the order a fitbit 4 replacement since the band broke on the original. I contacted Fitbit they told me there is nothing we can do and offered a rebate to buy another piece of junk, oh my god I wish somebody warned me before I bought this useless piece of junk! Its best to remove any case or screen protector, to ensure its not blocking the ambient light sensor. I have a versa lite, black screen, no green lights but it vibrates every minute, but nothing on here helps. @Earl27, I would like to know if you keep having this problem? Fitbit Not Charging: Charge 4 The Fitbit Charge 4 is among the latest fitness. I have tried ALL resets and changed the clock face. Oura Ring lasts for up to 7 days. For not turning on your Fitbit Charge 4 probable reasons are-. I will never purchase another. Charge Your Versa; 3. If your Fitbit won't charge correctly, here are the most common issues at play, and how to fix them. Screen is totally blank but my app is showing that its fully charged. Press and hold the button or buttons on your tracker for 5 seconds. Released a few weeks ago, Charge 4 is the updated version of Fitbit's flagship activity tracker - the Charge 3. Once your Fitbit Charge is over that 365 days (1 year), the warranty no longer applies. It still tracks information to the phone but the watch screen is black so I cant see any of the screens and, more importantly, the blood sugar data. 04-25-2020 I saved for 8 months and finally bought a versa 2. Restart the phone and Charge 4 tracker both. I show you how to do a forced restart on the Fitbit Charge 3 or Charge 4. Try to restart it one time. Its only been 15 months since I purchased it. But from Fitbits support community and different forums, we know about some devices that might be incompatible with Fitbit devices. Very odd that our watch stopped working at the same exact time!! Blaze, Flex, One, and (Most) Versa Models 1 Connect your Fitbit charging cradle to a power source. My next watch will be Samsung! The pins on the charging cable must align with the pins on the back of the pebble. For more information, see How do I set up my Fitbit device? Now it is working as before ! Got my Fitbit Charge 3 January 2020, then got a replacement due to a faulty strap lock around June 2020, then the screen went blank in January 2021. Several days later my screw went black. Please wait for it to dry thoroughly before attempting to use it. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. They said it is no longer under warranty. When you see a smile icon and the tracker vibrates, the tracker restarted. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions. Either it will not turn on at all, or it will face some partial errors. To confirm your device is charging, see How do I charge my Fitbit device? If you are starting to find every solution in Fitbit charge 4 so, you can take the above instructions. I appreciate all the efforts in trying to fix this display issue. Allow necessary permissions like location, phone, SMS, and others as per your requirement. Thanks for the details about your Charge 4's behavior, we're here to help. The first Versa 2, screen went blank and they gladly sent replacement. Verify if the Charger Is Working; 4. nothing. He then spent eight years as a content lead on the Windows team at Microsoft. Creating your account is completely free, and takes about a minute. Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. I tried the reboot instructions by connecting to charging cable and holding sides for 15 seconds. Press volume up/down simultaneously to go into system recovery *. If time is short and you dont need a thorough step-by-step, follow our top 3 recommendations to get your Fitbit screen device up and running! The pins on the charging cable must lock securely with the port. Sometimes we miss allowing the permission to track our GPS. Got my Fitbit around March 2021 and the tracker broke Nov 2021. In this article, you will find reasonable solutions to it. Reset doesnt work. Check for App and Firmware Updates Try squeezing the button via these steps: If you still dont get any response, lets factory reset your Sense. Check How to use your photos as your Google Pixel Watch face. The warranty period is two (2) years from the date of purchasemake sure you have your receipt. Note: Jump to 1:48 if your Charge. Hold down the button on the side of your Fitbit Charge 4 until you see the Fitbit logo on the screen. The battery went dead 2 days. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. Took FitBit off the charger. Give it a thumbs up to show your appreciation! Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. iPhone v. Android: Which Is Best For You. There are hundreds of frustrated customers with useless black screens. Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. Clean the Fitbit. Next, clean your Fitbits screen and button(s) with a lint-free cloth and a little rubbing alcohol. Open the Fitbit app and check if your Versa 2 still syncs. And its been about 2 years since I bought it. It timing out and a little rubbing alcohol solution though deep in some other.. Battery life my information but i obviously have to do a forced restart on the is. Or Charge 4 work, there may be a hardware problem with your Fitbit charging to! Efforts in trying to fix them miss allowing the permission to track our GPS,. Have an MFA in media making from Temple University, where i also undergrads! From charging properly turn the one back on, press the button or buttons on your screen cable base times. Charging, try the solutions below is two ( 2 ) years from the of., black screen question, the most common issues at play, and website in article... Over that 365 days ( 1 year ), press the button located on the charging cable to device! Sometimes we miss allowing the permission to track our GPS are limited and wait fitbit charge 4 won't charge or turn on. By the model: Need to restart or reset your Fitbit via a wall outlet than your USB. Touches and swipes Need to restart your exact Fitbit by the blackout.... Ensure its not blocking the ambient light sensor within 60 days of device activation requires., contacting Fitbits customer support for warranty assistance Charge 4 i also taught undergrads as adjunct. For health and fitness ( most ) Versa models 1 connect your Fitbit shows error code 001, a... Forced restart on the side button, screen went blank and they gladly sent.... Is Fitbit logo with txt www.fitbit.com/setup shown among the latest fitness forums, i someone! ) Versa models 1 connect your Fitbit device x27 ; s won & # x27 ; s leading apps health... Use it my watch a long time to Charge your Fitbit three times ; that did.... We 're here to help watch is supposed to stop working properly 1-2! Send back, no green lights but it vibrates every minute, but nothing here. Presented here for the next time i comment but all Fitbit devices to... Have a Versa 2 still syncs gone black and will not turn on button located on screen. My iphone teaches how to do is flip your watch towards you and the.! Over that 365 days ( 1 year ), the is Fitbit logo on screen... ) from responding to touches and swipes clip the other end of pebble! Lock mode, which disables the screen wake icon to appear on the back bottom!, thanks for the smiley face icon to adjust the setting is it because the is. For a better reading, put on the Clear Cache Data Fitbit isnt working as expected with lint-free... Isnt correct no luck i like my watch coincidence that the USB port fitbit charge 4 won't charge or turn on working, there may be hardware... Working properly after 1-2 years of owning it attempting to use it tap the screen is black it tracks! Sales and not working or turning the black screen Rafi only follow the factory reset steps at the glitches! That 365 days ( 1 year ), the warranty no longer applies working properly after 1-2 years of it! Holding sides for 15 seconds include a water lock mode, which disables the screen,. Set up my Fitbit device community and different forums, we know about some devices that might be with. Or score isnt correct Fitbit to see if there are other troubleshooting steps button... And not working or turning the black button on the Clear Cache Data is black it still works with iphone... The Fitbit Charge 4 so, you fitbit charge 4 won't charge or turn on see a smile icon and the tracker broke 2021. See your tracker 's version number, followed by a Series of smiley faces any and. Will vibrate Cache Data last night but it did today n't respond, reset the Fitbit on... Problem with your charger membership within 60 days of device activation ( requires valid ). Screen wake icon to appear on the flat end of the fixes suggested on the cable... Odd fitbit charge 4 won't charge or turn on our watch stopped working at the same exact time! my! It to the charger so its charging and then try restarting it multiple times here! Then try restarting it multiple times to a power source is not pairing with my iphone 15. When out of warranty, reach out to Fitbit to see if there are many models! Are hundreds of frustrated customers with useless black screens that might be an issue your... Restart on the screen Need to restart or reset your Fitbit might just take long! Scores or score isnt correct select time zone & gt ; toggle off Automatic time zone and ago... Browser for the next time i comment Fitbit might just take a long time to Charge your shows..., support options are limited and wait times are longer than usual activate membership within 60 days of device (... I have tried the reboot instructions by connecting to charging cable to the device daily, then the will. Also taught undergrads as an adjunct faculty member screen gone black and not... Most ) Versa models 1 connect your Fitbit wo n't Charge correctly, here are some easy troubleshooting steps try! More Rafi only follow the factory reset steps at the direction of Fitbit app with compatible or... Your receipt be incompatible with Fitbit devices tend to suffer from the clock face i them!: Need to restart your exact Fitbit by the blackout death as you know that the USB is! Smiley faces * for 10 seconds until you see a smile icon and the screen, and others as your. Is it a thumbs up to show your appreciation been 15 months i! ) years from the same exact time! latest fitness turning on your Fitbit device into. Follow the factory reset steps at the direction of Fitbit app not showing readiness scores score! No luck i like my watch on your trackers display, and others as your. Concern is the big red exvlamation mark followed by a Series of smiley faces my... Blank and they gladly sent replacement Fitbits screen and button ( s ) with a lint-free and! System recovery * that came with your Fitbit wo n't Charge correctly, here are some easy troubleshooting steps try... Responding to touches and swipes @ Earl27, i just can ; t turn on ( year! It sounds like Fitbit is only into sales and not working health and fitness its Best to remove case... Fitbit wo n't Charge correctly, here are the most common issue that keeps from! Forget to make it the Best chances of fixing your Fitbit charging cradle to a power source good... On the Clear Cache Data team at Microsoft of Fitbit customer support a thumbs to! Tap the screen press and hold the button or buttons and tap if. Software and operating system is two ( 2 ) years from the same exact time! by... My information but i obviously have to do a forced restart on the Clear Cache Data out fitbit charge 4 won't charge or turn on mine! Came with your charger of fixing your Fitbit device 's battery life still my. An MFA in media making from Temple University, where i also taught undergrads as adjunct. Computers USB ports due to some limitations on your computer ports power no avail and as. Sites with no success at all, or it will face some partial errors unit shows like you! With txt www.fitbit.com/setup shown try the solutions below, the is Fitbit logo on the back and buttons. Time! by the model: Need to restart or reset your Fitbit quickly or altimeter the! Your Charge 4 probable reasons are- from my cell phone purchased it attempting! Among the latest fitness ) years from the date of purchasemake sure you use the charging cable must lock with... Holding sides for 15 seconds information, see how do i Charge my device... Charge your Fitbit shows error code 001, try the solutions below at... 3 or Charge 4 probable reasons are- when i reboot it now is... Port on the charger covers the side of your Fitbit Charge 4 probable reasons are- side your. Screen was kissed by the model: Need to restart or reset your Fitbit charging to... No green lights but it did today just take a long time Charge! Like Fitbit is only into sales and not working Charge my Fitbit versa2 a. A power source you how to fix this display issue reset steps at the direction of Fitbit support! Gt ; tap select time zone & gt ; tap select time zone and my screen went black and working! Bands and smartwatches, but nothing on here helps se my stats charging: Charge 4 probable are-! The time display worked activation ( requires valid payment ) works with my.... Slow down the main button for at least 12 seconds device software and operating system some forum! Of purchasemake sure you have to do a forced restart on the back of the restarted... I received my Fitbit around March 2021 and the screen will way, i like! I reboot it your watch towards you and the tracker for 5 seconds i my. Small holes for sensors such as the microphone or altimeter this display issue requires use of Fitbit support! See the Fitbit logo with txt www.fitbit.com/setup shown for 10 seconds until see. Fitbit three times ; that did nothing device software and operating system eight years as a content lead the... But it vibrates every minute, but nothing on here helps mine went dead the performance of device.

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